Terms of Service

sharpr.ai is an AI-driven demand planning and replenishment platform for retailers and distributors. We provide statistical and machine-learning forecasts, planner workflows, audit trails, and integrations with external systems (e.g. ERPs, CSV import).

Specific features available to you depend on the plan you have purchased (Basic, Startup, Enterprise) or the trial / pilot you've been granted.

• You must be at least 18 years old and capable of entering into a binding contract.
• You are responsible for maintaining the confidentiality of your account credentials and for all activity that occurs under your account.
• You must promptly notify us of any unauthorized use of your account.
• We may suspend or terminate accounts that violate these Terms or that pose a risk to the Service or other users.

• Paid plans are billed monthly or annually in advance, in the currency stated at checkout. Fees are non-refundable except as required by law.
• We may change pricing with at least 30 days' notice for renewing terms; changes do not apply to your current paid term.
• Failure to pay on time may result in suspension of the Service. We will give reasonable notice before suspension where practical.
• Trials and pilots are provided at our discretion and may be modified or ended at any time.

You agree not to:

• Use the Service to violate any law or third-party right.
• Reverse engineer, decompile, or attempt to extract source code from the Service.
• Resell, sublicense, or provide the Service to third parties as a service bureau or hosted offering.
• Upload malware, conduct security testing without our written consent, or attempt to interfere with the Service's operation.
• Use the Service to train competing AI or machine-learning products.
• Submit data you don't have the right to share, including personal data of individuals without a lawful basis.

You retain all rights to the data you upload or input into the Service ("Customer Data"). You grant us a limited, non-exclusive license to host, process, and transmit Customer Data solely to provide the Service to you and as described in our Privacy Policy.

We do not sell Customer Data. We do not use Customer Data to train third-party AI models. We may use de-identified, aggregated data to improve the Service.

The Service, including its software, models, designs, and documentation, is owned by sharpr (or our licensors) and is protected by intellectual property laws. We grant you a limited, revocable, non-exclusive, non-transferable right to use the Service in accordance with these Terms and your plan.

Feedback you provide is given without obligation; we may use it to improve the Service without compensation.

Each party will protect the other's confidential information with the same degree of care it uses for its own confidential information (and at least reasonable care). Confidential information may be used only to perform under these Terms.

The Service is provided "as is" and "as available". To the maximum extent permitted by law, we disclaim all warranties, express or implied, including merchantability, fitness for a particular purpose, and non-infringement. We do not warrant that forecasts will be accurate or that the Service will be uninterrupted or error-free.

Demand forecasts and inventory recommendations are decision support, not guarantees. You are responsible for reviewing outputs before acting on them.

To the maximum extent permitted by law, neither party will be liable for any indirect, incidental, special, consequential, or punitive damages, or any lost profits, lost revenue, or lost data, even if advised of the possibility.

Our total aggregate liability arising out of or related to these Terms will not exceed the fees you paid to us in the 12 months preceding the event giving rise to the claim.

You agree to defend, indemnify, and hold harmless sharpr from any third-party claim arising out of: (a) your Customer Data, (b) your use of the Service in violation of these Terms or applicable law, or (c) your violation of a third party's rights.

• These Terms continue until terminated.
• Either party may terminate for cause if the other materially breaches and fails to cure within 30 days of written notice.
• On termination, your right to use the Service ends immediately. We will make Customer Data available for export for 30 days, after which it may be deleted.
• Sections that by their nature should survive (IP, confidentiality, disclaimers, liability, indemnification, governing law) will survive termination.

We may update these Terms from time to time. Material changes will be communicated via email or in-product notice. Continued use of the Service after the effective date constitutes acceptance of the updated Terms.

These Terms are governed by the laws of Singapore, without regard to conflict-of-laws principles. Any dispute will be subject to the exclusive jurisdiction of the courts of Singapore.

Questions about these Terms? Email legal@sharpr.ai.